Refund policy

At End of Shift Apparel, everything is made to order — which means we don’t keep inventory sitting around. Because of that, we do not accept returns or exchanges unless there’s a defect or error with your order.

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🔄 We’ll Replace or Refund If:

• Your item arrives damaged

• There’s a printing issue

• You received the wrong size or product

If any of the above apply, contact us within 30 days of delivery and we’ll make it right — no stress.

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📬 How to Report an Issue

Please email us at customerservice@endofshiftapparel.com with the following:

• Your order number

• A clear photo of the issue

• A brief description of what went wrong

Once we review your claim, we’ll send out a free replacement or issue a full refund — whichever you prefer.

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⚠️ Please Note:

• We cannot accept returns for:

  • Incorrect size selection (please double-check the size guide before ordering)

  • Buyer’s remorse or personal preference changes

• All products are custom printed — we don’t resell returns.

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Thanks for supporting a first responder-owned business. We stand behind our gear — because you stand in the line of fire.